Case Overview

For companies in the settlement space, the "last mile" is often the hardest. Signature Servicing faced a classic scaling problem: they had 400 to 500 clients every single day who reached the final authorization stage. To close these files, a human agent had to call, verify sensitive data, and record a specific authorization phrase.

The result? A massive "phone tag" operation that was expensive, slow, and prone to human error. We replaced this manual bottleneck with a Custom Voice AI & SMS System that lives inside their existing Debt Manager software. The system now handles the entire outreach and verification process automatically—saving the company $14,000 every month and allowing their team to focus on growth rather than repetitive phone calls.

Company Background

Signature Servicing is a high-volume settlement management firm. In an industry where timing and compliance are everything, they serve as the vital link between a client’s program and a successful resolution. Their reputation is built on speed and accuracy, making the efficiency of their "authorization" stage the heartbeat of their business.

The Challenge

Our Strategic Approach

We didn't just build a "call bot"; we built a Compliant Virtual Specialist that understands the settlement lifecycle. Our approach focused on three key pillars:

• 100% Compliance Architecture: We programmed the AI to follow the exact legal scripts required for authorizations. Unlike humans, the AI never "forgets" a disclaimer or misses a required verification step.

• Deep CRM Intelligence: The system is "live-linked" to Debt Manager. It knows exactly which settlement program the client is in, their specific payment dates, and their exact settlement amounts.

• Seamless Data Integrity: Every successful authorization is instantly recorded, tagged, and moved to the next stage in the CRM without a human ever touching a keyboard.

Solution: The Signature Voice Assistant

The assistant performs the heavy lifting of the authorization department, ensuring every file is handled with professional consistency.

Results After Launch

The transition from human-led calling to AI-driven authorizations transformed Signature Servicing’s operations:

• Higher Authorization Success Rate: More clients are reaching the "Authorized" stage than ever before because the AI handles the volume instantly, leaving no room for files to go cold.

• 100% Regulatory Compliance: Every call is a perfect "carbon copy" of the approved script, with recordings automatically stored for audit purposes.

• $14,000 Monthly ROI: By automating 90% of the manual work, the company reclaimed massive operational costs while increasing their capacity.

• Zero-Friction Customer Experience: Customer feedback shows that clients actually prefer the AI’s clear, friendly, and non-judgmental approach to verifying their financial data.

• Higher Completed Call Volume: The system handles 500+ calls daily with zero burnout, ensuring the company can scale to 1,000+ calls without adding a single employee.

Client Perspective

Takeaway

For settlement firms, the authorization stage shouldn't be a hurdle—it should be a machine. Signature Servicing proved that by automating this high-stakes step, you can actually improve your compliance and increase your successful authorization rates. Commerit’s solution doesn't just save money; it creates a more reliable, scalable, and professional business model.