Case Overview

Harnessing the power of AI, CardioDent partnered with Commerit to transform their patient interaction landscape. Dive into how this collaboration led to a seamless, efficient, and enhanced patient experience, automating over 5,000 interactions monthly and increasing appointment booking rates by 36%.

Before We Begin: A Few Words from CardioDent

Before we delve into the specifics of the client case, here's a brief testimonial from Ioana Copâcianu, our liaison at CardioDent. In this segment, Ioana discusses the significant improvements CardioDent experienced after adopting our customer interaction automation solution.

Introducing CardioDent:

Nestled in the bustling city of Iasi, CardioDent stands as a testament to dedication, innovation, and patient care. Over the years, they've grown to be a renowned name in Iași dental healthcare, boasting two state-of-the-art clinics and a team that's passionate about smiles.

"Our mission has always been clear - to provide unparalleled dental care in a comfortable environment," shares Dr. Elena Popescu, one of the leading dentists at CardioDent. "Every patient who walks through our doors isn't just a case, but a member of our extended family."

Their commitment to cutting-edge technology, continuous learning, and a patient-first approach has garnered them thousands of loyal patients. But with this rapid growth came the challenges of managing increased patient interactions and ensuring that every inquiry was met with the same warmth and efficiency that CardioDent prides itself on.

The Challenge:

As CardioDent's reputation grew, so did the influx of patient inquiries. The team found themselves spending more time answering repetitive questions and less time doing what they loved - caring for their patients.

"We noticed that many of the questions were similar and could be addressed without human intervention, but we didn't want to lose that personal touch," mentioned Dr. Untu.

The operational costs were also rising, and the response time to patient queries was not up to CardioDent's high standards. There was a clear need for a solution that would streamline these interactions without compromising on the quality of patient communication.

The Commerit Solution:

Enter the Commerit team with a tailor-made ChatGPT powered AI solution. This chatbot was designed to handle the bulk of routine inquiries, ensuring that patients received timely and accurate information.

"It was like having an additional member on our team, always available and always informed," Dr. Untu remarked.

The results were transformative:

• Automation Efficiency: The chatbot managed to automate around 83% of all patient interactions, freeing up the CardioDent team to focus on more complex patient needs.

• Boosted Booking Rates: With the chatbot providing instant responses, the rate of patients booking their initial consultations increased by approximately 36%.

• Enhanced Patient Knowledge: The team observed that patients who interacted with the chatbot came in better informed, allowing for more productive consultations.

• Improved Lead Quality: The quality of patient interactions improved, with many now seeking more specific and personalized advice during their visits.

• Positive Feedback: Patients appreciated the timely responses, with many highlighting how the chatbot made their journey from inquiry to appointment smoother.

The Impact:

The collaboration between CardioDent and Commerit not only streamlined patient interactions but also enhanced the overall patient experience. "We've always been about innovation, and this solution allowed us to maintain our high standards while adapting to the digital age," said Dr. Untu.

The success story of CardioDent and Commerit is a testament to how technology, when used thoughtfully, can enhance human connections rather than replace them.