Case Overview

RestartiX, a physiotherapy brand, needed a way to make its health education products accessible to older patients at scale. Many patients struggled to navigate complex information or didn’t know which program, consultation, or product best fit their condition.

Commerit developed the RestartiX Assistant, an AI solution that automates over 2,500 interactions monthly, guiding seniors through questions, offering clear recommendations, and connecting them with the right products or consultations.

Company Background

RestartiX combines physiotherapy expertise with a digital-first platform that provides educational health programs, therapy guidance, and non-surgical pain management resources. Their goal: empower patients — particularly seniors — with the right information at the right time, delivered in a simple, accessible way.

With demand growing, RestartiX needed to ensure patients could quickly access answers and get guided to the right product or service without overwhelming staff.

The Challenge

RestartiX needed a solution that could speak naturally, simplify complexity, and match patients with the right product or consultation.

Solution: The RestartiX Assistant

Commerit delivered a ChatGPT-powered assistant designed with accessibility in mind. It automates repetitive inquiries while ensuring a conversational, human-like experience tailored to older patients.

Key Capabilities:

• Accessible Conversations: Clear, simple language designed for seniors.

• Automated Guidance: Helps patients understand conditions and programs without long explanations.

• Recommendation Engine: Suggests the right info products, therapy plans, or consultations based on answers.

• Scalable Automation: Handles thousands of inquiries monthly without overloading staff.

Results After Launch

• 2,500+ monthly patient interactions automated

• 60% of inquiries resolved automatically with no human support needed

• Better accessibility → seniors receive clear guidance on programs and products

• Increased conversions as more patients book consultations or buy the right products

Client Perspective

Takeaway

The RestartiX Assistant shows how AI can do more than just automate — it can make health information truly accessible. By simplifying complex guidance and helping seniors choose the right products or consultations, RestartiX scaled its impact while keeping patient care at the center.