Privacy Policy

Commerit provides AI communication workflows that handle voice calls, SMS, WhatsApp, and email for businesses. In this policy, "Commerit", "we", "us", and "our" refer to the company operating commerit.com.

When you visit our site, request a demo, or contact us, we are the controller of your personal data. When we run communication workflows for a customer, that customer is the controller and we act as their processor — handling data under their instructions and the agreement we have with them.

We collect only what we need to run our business and our services:

• Contact details — name, email, phone number, and company, when you fill in a form or book a demo.
• Communication content — the messages, call recordings, and transcripts generated when our workflows interact with a contact, where the customer has enabled recording.
• Usage data — pages you visit, referring links, device and browser type, and similar analytics from cookies and log files.
• Account data — the information customers provide to set up and manage their workflows.

We do not knowingly collect data from children, and we do not buy contact lists.

We use personal data to:

• Respond to enquiries, schedule demos, and provide the services you request.
• Operate, secure, and improve our AI communication workflows.
• Send service updates and, where you have opted in, relevant marketing.
• Meet legal, tax, and regulatory obligations.

Our legal bases are performance of a contract, your consent, our legitimate interest in running and improving the business, and compliance with the law.

Our workflows use automated systems to understand and respond to conversations. Where a customer enables it, calls and messages may be recorded and transcribed to run the workflow, quality-check performance, and improve accuracy.

Contacts are informed at the start of an interaction where required by law. A human can review or take over a conversation, and we do not use conversation content to train models for unrelated third parties.

We share data only where necessary:

• Service providers — telephony, messaging, hosting, and analytics vendors who process data on our behalf under contract.
• Our customers — where we operate a workflow, results and records flow back to the customer who engaged us.
• Legal and safety — where required by law, regulation, or to protect our rights and users.

We never sell your personal data.

We keep personal data only as long as needed for the purpose it was collected, or as required by law. Enquiry and marketing records are held while a relationship is active and for a reasonable period after. Workflow records are retained according to the agreement with the relevant customer, after which they are deleted or anonymised.

Depending on where you live, you may have the right to access, correct, delete, or export your data, to object to or restrict certain processing, and to withdraw consent at any time.

To exercise any of these rights, email privacy@commerit.com. We respond within the timeframe required by applicable law. If we process your data on behalf of one of our customers, we will direct your request to them.

We use cookies and similar technologies to run the site, remember preferences, and understand how the site is used. You can control cookies through your browser settings; blocking some may affect how the site works.

We use technical and organisational measures — including encryption in transit, access controls, and vendor due diligence — to protect personal data. No system is perfectly secure, but we work to reduce risk and to respond quickly if an incident occurs.

We may update this policy as our services and the law evolve. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you directly.

For any privacy question or request, contact us at privacy@commerit.com. We will do our best to resolve any concern, and you have the right to complain to your local data protection authority.