How our pricing works

A conversation is one complete interaction with a single contact — from start to finish, regardless of how many individual messages or attempts are involved.

• A voice call from the moment it connects to hang-up counts as one conversation.
• An SMS thread — even if it involves 10 back-and-forth messages — counts as one conversation.
• A WhatsApp exchange about a single topic or task counts as one conversation.
• If it takes 3 call attempts, 2 SMS follow-ups, and a confirmation to process one customer through the workflow, that is still just 1 conversation.

You pay per customer handled, not per message or per attempt.

A channel is a communication medium your automated workflows operate on. The available channels are:

• Voice calls — inbound and outbound phone calls
• SMS — text messaging
• WhatsApp — WhatsApp Business messaging
• Email — automated email communication

Each tier includes a set number of channels. If you need more than what is included, additional channels cost $200/mo each.

Each tier includes a base number of conversations per month. If you go over, extra conversations are billed at $0.55 each — with automatic discounts the more you use:

• Up to 2,000 extra conversations — $0.55 each (standard rate)
• 2,000 – 5,000 extra conversations — 5% off ($0.52 each)
• 5,000 – 10,000 extra conversations — 10% off ($0.50 each)
• 10,000+ extra conversations — 15% off ($0.47 each)

Discounts apply automatically based on your usage each billing cycle.

You have two billing options:

• Monthly billing — pay month-to-month. Cancel anytime, no lock-in.
• Yearly billing — commit to 12 months and get 1 month free (you pay for 11 months instead of 12). The yearly plan is a 12-month commitment.

You can upgrade your tier or add channels at any time — changes take effect on your next billing cycle.

Standard CRM integration (Core) — we connect your CRM so data flows in and out: pulling contact info to personalize conversations, and pushing results back after each interaction.

Deep CRM integration (Growth) — everything in standard, plus multi-step logic:

• Save call recordings directly to your CRM
• Create new records automatically
• Edit and update existing data
• Trigger follow-up actions across systems
• Orchestrate complex multi-system automations

Every plan includes:

• Continuous optimization and system training
• Performance monitoring and reporting
• Bi-monthly strategy calls
• Tracking dashboard
• Ongoing development and improvements

Growth tier adds priority support — a guaranteed 24-hour response time, including weekends. If an issue is impacting your business, we address it immediately regardless of the day.

The Commerit platform fee covers the build, integration, optimization, and support. On top of that, third-party providers bill you directly at their standard rates for the services your workflows use — things like telephony and messaging APIs.

There are no setup fees, no onboarding costs, and no hidden charges from Commerit.